Ordering And Delivery
When will my order be delivered?
Our average delivery time is 5-12 working days. MOIKO strives for the best value for money. That is why we choose to ship many of our products directly from the supplier. This saves a lot of unnecessary costs and we prefer the environment! Check your order status here.
What are the shipping costs?
We ship your products to your home for FREE!
How can I track my order?
Stay in the loop with your order using Track and Trace! Once it's en route, we'll send you a Track & Trace number so you can keep an eye on its journey.
Exchange and Returns
Can I return my order?
Returning your order is possible if you meet the following conditions:
- You submit the return request to us within 14 days of delivery.
- The products must be in the original, clean and undamaged packaging, including tags.
- The products must not have been used and must be complete, including individual parts.
How do I return my order?
Do you want to exchange or return a product?No problem. You can return up to 14 days after receiving your order.Follow the steps through our Return page.
When can I expect my refund?
As soon as we have received your returned order, we will refund the amount to you as soon as possible. We strive to do this within five working days.
Track & Trace
Where can I find my Track & Trace code?
After your order has been shipped, you will receive an email with the Track & Trace code. Haven't yet received an update on your order? Check your order status here.
My Track & Trace codes displays no information.
It might take up to 24 hours for the tracking information to be updated. Has it been more than 48 hours since the last update? Contact us.